Order Cancellation

1. Before Shipment:

   • You may cancel your pre-order anytime before the product is shipped. A full refund of the paid amount (including the reservation fee) will be processed within 7-10 business days.

2. After Shipment:

   • Once the product has been shipped, cancellations are not allowed. You may still return the product after delivery as per the return policy.

3. Pre-Order Reservations:

   • If you have made a pre-order by paying the 10% reservation fee, you can cancel your reservation anytime before the product ships and receive a full refund of your reservation fee.

Refund Policy

1. 7-Day Return Guarantee:

   • If you’re not satisfied with your purchase, you can return the Loop Ring within 7 days of receiving the product. To be eligible for a refund:
     • The product must be in its original condition.
     • All accessories, manuals, and packaging must be intact.

2. Refund Process:

   • Once we receive and inspect your returned product, a refund will be processed to the original payment method within 7-10 business days.

3. Non-Refundable Items:

   • Used or damaged products that are not in their original condition.
   • Shipping and handling charges are non-refundable.

How to Request a Cancellation or Refund?

1. Contact our support team at support@loopring.ai with your order number.
2. Provide a brief reason for cancellation or return.
3. We’ll guide you through the process and confirm once the cancellation or refund is completed.

If you have any questions regarding our policy, feel free to reach out to our support team for assistance.